Restaurant Manager

Position Summary

The Restaurant Manager takes ownership in their role and the business by being responsible for running a profitable restaurant and for making sure the restaurant meets SUBWAY’s critical customer standards of Quality, Service, and Cleanliness. These standards are high, so this is a big job! They are considered the “go-to person” for matters in the store they work in. They see the big picture and have a strong understanding of all areas of the restaurant.They provide leadership to accomplish the over-arching goals of the Owner and Operator. They resolve personnel and process issues. They work all shifts as needed and have open availability.  They are reliable, punctual and understand the importance of team work. Managers are subject matter experts on positions, processes and policy. In addition to a managerial work role, managers have additional areas of responsibility as assigned. They consistently demonstrate our core values, embrace the SUBWAY culture. They have a passion for people and serving others. They have strong character, take initiative, and work with a sense of urgency at all times.

Key Responsibilities

• Restaurant Managers performs all tasks and responsibilities of a Sandwich Artist®, Shift Manager, and Assistant Manager as outlined in the Sandwich Artist® job description, in the Shift Manager job description, in the Assistant Manager job description

• Maintains overall management responsibilities for the Subway Restaurant.

• Restaurant Managers coaches and trains Sandwich Artists, Shift Managers, and Assistant Managers on operational excellence.

• Restaurant Manages a staff of approximately 5 to 12. Assigns, oversees and evaluates work. Recommends promotion, transfer, or termination of team members. May conduct written and verbal staff evaluations.

• Interviews, Hires, Trains, Schedules, Rewards, Evaluates and, when necessary, discharges restaurant personnel. Must be able to hold your team accountable and develop the trust and respect of your team.

• Develops and maintains staffing levels

• Restaurant Managers completes and posts staff work schedules.

• Control Food Costs by preventing theft and ensuring accurate inventory control and portioning our product

• Control Labor Costs by maintaining productivity and proper scheduling of staff

• Complete daily and weekly paperwork, inventory and product ordering.

• Proficiency in handling cash and making deposits.

• Always maintain an immaculately clean and food safe environment.

• Always maintain an exemplary attitude.

• Have a hands on management approach and ability to multitask

• Resolve issues, solve problems, and handle unexpected situations that often arise in the restaurant business

• Delegate effectively and understand the importance of training everyone to do everything.

• Communicates changes of food preparation formulas, standards, etc. to staff.

• Ensures that all local and national health and food safety codes are maintained and company safety and security policy are followed.

• Maintains business records as outlined in the Subway® Operations Manual: • Daily Procedures. Analyzes business records to increase sales.

• Supports local and national marketing initiatives.

• Identifies and contacts prospective customers to promote sales.

• Plans special events and promotions.

• Completes University of Subway® courses as directed.

Prerequisites

Education: High school diploma or equivalent and/or college degree.

Experience: A minimum of two (2) years in a restaurant environment, experience in supervising and training staff

Requirements

• Ideal candidates should have previous Restaurant Manager experience running high volume locations. 

• Must provide proof upon hire of legal status to work in the United States

• Must be at least 21 years old of age upon hire date.

• This is a customer contact position! must be able to communicate, read and write the English language. 

• Shift times vary as per restaurant schedule.

• Arrive on time for scheduled shift.

• Must have a source(s) of reliable transportation to and from work.

• Must be willing to commute to Forest Park, Georgia 30297 or Morrow, Georgia 30260

• Must be willing to work in a fast-paced environment.

• Ability to handle all equipment, pans, pots, navigating shelving both high and low.

• Reading, writing, and basic math and verbal communication skills required.

• Perform tasks at a pace that can keep up with the demands of the business.

• Customer service skills and the ability to interact with customers and co-workers on a consistent basis.

• Maintain personal hygiene standards and follows the SUBWAY uniform policy.

• Maintain adherence to quality control standards.

• Works in hot, noisy, and fast paced environment

• Mobility required during shifts.

• Must work will under pressure.

• Must be able to respond to changes or edits to orders quickly and efficiently.

• Ability to lift up to 50 lbs.

• Bending, reaching, carrying, and stooping

• Ability to stand and walk for entire work shift.

• Use of cleaning chemicals such as Dish Soap, Food Grade Sanitizer, Degreaser, Window Cleaner, Restroom Cleaner.

• Customer Service

  • • Consistently high-energy! Presents a friendly attitude to team members and customers.

    • Serve as a role model to all team members in and outside of stores.

    • Focus on the customer's needs and providing "True Personalized Convenience".

    • Strive to create a customer-centric atmosphere; every customer deserves a great experience.

• Human Resources

  • • Build, train, lead, and mentor a successful service oriented team able to deliver results along with the best possible customer experience.

    • Develop and inspire team members to be passionate about their job and diligently work toward their future.

    • Share the opportunity of career growth with your team members.

• Communications

  • • Ability to clearly set expectations with team members and track results.

    • Have a friendly and trustworthy attitude to motivate team members and communicate company objectives.

• Organization

  • • Focus on execution and creating a systems culture in your store.

    • Create a very organized and process oriented atmosphere.

    • Discipline to optimize results by efficient expense spending and thorough planning.

• Business Analysis

  • • Monitor financials and sales to understand current business.

    • Ability to forecast and analyze business trends and function within payroll, loss prevention, and controllable expenses in order to maximize district performance and profitability.

Physical Demand

The position’s physical demands require work in a restaurant/kitchen environment with moderate to loud noise levels, varying temperature conditions. While performing the duties of the job, the Sandwich Artist is regularly required to react quickly to deadlines, sometimes with little notice. The Sandwich Artist is often required to stand for long periods; standing, walking, stooping, bending, kneeling, reaching, and lifting, all generally involving moderate muscular strain in addition to seeing, hearing, and talking. Safely using all store food preparation equipment for long periods with the required application of eye, hand and finger dexterity. Must be able to lift and carry up to at least fifty (50) pounds unassisted. Periodic local travel required in normal course of job performance. May be required to use a stepladder. Specific vision abilities required by this job include: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Benefits

• No Experience Necessary

• Flexible Scheduling

• Competitive Wages

• Weekly Pay

• Free Meal During Workday

• Free Uniform

• Growth Opportunities

• Guaranteed Off on Easter Sunday, Thanksgiving, and Christmas Day 

• No fryers, hot griddles, or playgrounds to clean

Minimum Age

21+ years old

Restaurant Manager Pay Range

Restaurant Manager Training Starts at $12.00 per hour, once training is completed the hourly pay goes to $13.00 per hour and as tasks of completing weekly inventory, writing schedules, ordering products and hiring are independent the hourly pay rate will reach $14.00-$17.00 per hour 

Shift Info

Most Restaurant Managers are home nights and weekends, but are requried to work any shift that needs covering

Schedule:

• Flexible work schedule, Manager created

• Day Shift

• Minimum of 40 Hours Per Week

• Night Shift (when needed)

• Monday to Friday

• Weekends (when needed)

**NOTE** Openers will be scheduled up to 1 hour before opening time to prepare for the day. Closers will be scheduled up to 1 hour after closing time to clean the restaurant.

SUBWAY is an Equal Opportunity Employer, which means we will not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors prohibited by applicable law